At African Sun Hotels, your privacy and security are of utmost importance to us. We are committed to complying with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe and relevant regulations, including those set forth by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) and the Hotel Association of Zimbabwe (HAZ). This policy explains how we collect, use, disclose, and protect your personal information during your stay and interactions with us.
1. Collection of Personal Information
When you make a reservation or stay at any of our hotels, we may collect the following personal information from you to provide tailored and efficient services:
- Full name
- Contact details (phone number, email address)
- Nationality
- Passport or ID card information
- Payment details (credit card information)
- Next of Kin details
- Health-related information, such as dietary preferences, accessibility needs, or any disclosed medical requirements.
Processing this information is necessary for the performance of contract (e.g., hotel reservations and stays). Processing is based on your explicit consent (e.g., for health-related information) and compliance with legal obligations under Zimbabwean law.
2. Use of Personal Information
African Sun Hotels operate on a secure, connected system, which helps us enhance your guest experience across the group. This sharing is inherent to our system's design and ensures that we can provide you with a seamless and personalised experience at any of our properties.
We use your personal information only for the following purposes:
- To process reservations, check-ins, and check-outs
- To manage guest preferences and special requests
- To communicate with you about your stay and provide customer service
- To comply with legal requirements, including those set by regulatory authorities
We will not use your personal information for any other purposes without your consent.
3. Disclosure of Personal Information
We respect your privacy and will not share your personal information with third parties, except in the following situations:
- With your consent or when required for the services you requested
- To comply with legal obligations or requirements by regulatory authorities
- To enhance your experience and facilitate services (see Clause 7 for more information on third-party sharing).
We ensure that any third-party partners who process your data on our behalf adhere to strict data protection standards and sign binding Data Processing Agreements
4. Data Security Measures
We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include access controls, and regular security audits.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. If longer retention is required or permitted by law, we will comply with such legal obligations.
6. Your Rights Regarding Personal Data
As a guest, you have the right to access, correct, update, or request the deletion of your personal information at any time. To exercise these rights, please contact our Data Protection Officer at DPO@africansunhotels.com.
7. Third-Party Sharing
To enhance your experience and facilitate our services, we may share your personal information with trusted third-party partners, including property management systems, guest feedback platforms, and service providers who assist in managing reservations and improving services. All third-party partners are bound by confidentiality agreements and data protection requirements. If you would like to know which third parties have access to your personal data, please feel free to submit an information request to our Data Protection Officer at DPO@africansunhotels.com and you will be provided you with a current list of those parties.
If your data is transferred outside Zimbabwe, we will ensure adequate safeguards, such as binding agreements, are in place and that this will be done in accordance with the relevant laws and regulations.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be communicated to you through appropriate channels, such as email or on our website.
By staying at our hotels, you consent to the collection, use, and disclosure of your personal information as described in this policy